Terms of Service

These Terms of Service (“Terms”) are a binding agreement between You Get A Lead LLC, a Wyoming limited liability company (“Company,” “we,” “us,” or “our”), and the individual or business entity purchasing or using our services (“Client,” “you,” or “your”).

Please read these Terms carefully before purchasing, paying, or using our services. By completing a purchase through Stripe or another payment processor, or otherwise engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms.

1. Acceptance of Terms

You accept and agree to these Terms when you do any of the following:

• Purchase or pay for any of our services;
• Accept a proposal, quotation, or statement of work;
• Sign or electronically acknowledge a service agreement, order form, or client agreement;
• Click “I Agree,” “Accept,” “Pay,” “Start today,” or a similar confirmation button;
• Authorize payment through Stripe or another payment processor; or
• Use, access, or continue to receive our services after being provided notice of these Terms.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree to these Terms, do not purchase or use our services.

Additional documents—including proposals, invoices, package descriptions, order forms, and custom agreements—may apply to your engagement. Those documents are incorporated into these Terms by reference. If a signed custom agreement expressly conflicts with these Terms on a specific point, the signed custom agreement controls for that point only.

2. Electronic Acceptance

You acknowledge that clicking any button indicating acceptance, completing a purchase, authorizing payment, signing electronically, checking a consent box, or otherwise confirming your purchase constitutes your electronic signature and has the same legal effect as a handwritten signature under applicable electronic signature laws, including the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and, where applicable, the Uniform Electronic Transactions Act (UETA), as adopted in relevant jurisdictions.

You agree that electronic records of your acceptance—including checkout confirmations, consent logs, timestamps, and related payment authorization records maintained by us or by Stripe or another payment processor—may be used to prove your agreement to these Terms and your authorization of payment.

3. Services

You Get A Lead provides professional digital marketing and related services. Depending on your purchase, services may include one or more of the following:

• Local SEO;
• SEO (search engine optimization);
• Google Ads management and related paid search services;
• Meta Ads (including Facebook and Instagram advertising) management;
• Website design, development, redesign, and related technical work;
• Google Business Profile (Google Business Listing) optimization and management;
• Lead generation support and related campaign work;
• Marketing consulting, strategy, audits, and advisory services; and
• Other digital marketing or related professional services we offer from time to time.

The exact scope of work for your engagement is defined by one or more of the following: a written proposal, invoice, order form, package description published on our website or payment page, checkout confirmation, or custom agreement. Services not listed in your applicable scope document are outside the engagement unless we agree otherwise in writing.

We may adjust methods, tools, or tactics as industry practices, platform rules, and project needs evolve, provided the adjusted work remains consistent with the purchased scope.

4. No Guarantee of Results

You acknowledge and agree that digital marketing involves variables outside our control. Accordingly:

• SEO rankings are never guaranteed;
• Lead volume is never guaranteed;
• Revenue, sales, or profit outcomes are never guaranteed;
• Return on ad spend (ROAS) is never guaranteed;
• Website traffic volume is never guaranteed;
• Google rankings and local pack or Maps visibility may fluctuate;
• Advertising platforms may change policies, auctions, targeting options, pricing, and review standards;
• Search and social algorithms may change without notice; and
• Competitor activity, market conditions, seasonality, and consumer behavior may affect outcomes.

You understand and accept these risks. Payment is for professional services, expertise, labor, and deliverables as described in your scope—not for a promised business result. Any examples, case discussions, estimates, forecasts, or projections we share are illustrative only and do not create a warranty or guarantee.

5. Professional Services

We provide professional expertise, strategic guidance, and diligent effort in performing the services you purchase. We do not sell guaranteed business outcomes. Our obligation is to perform the agreed services in a professional and workmanlike manner consistent with generally accepted practices in the digital marketing industry, subject to the limitations and disclaimers in these Terms.

You remain responsible for your business decisions, pricing, sales process, customer service, product or service quality, and follow-up on leads or enquiries generated through marketing activity.

6. Immediate Commencement of Work

Unless we expressly agree otherwise in writing, work begins immediately after successful payment or after you authorize us to begin. Immediate work may include, without limitation:

• Onboarding and account setup;
• Project planning and internal scheduling;
• Strategy development;
• Research and discovery;
• Website, listing, or account audits;
• Keyword research and competitor analysis;
• Campaign preparation and creative planning;
• Technical configuration and implementation;
• Consultations, kickoff calls, and related communications; and
• Allocation of specialist time and resources to your project.

Because digital marketing services involve customized professional labor that begins promptly after payment, you understand that these services cannot be returned in the same manner as unused physical goods. Time spent, expertise applied, and work product created cannot be “unused” or restored to us once performed.

7. Payments

Unless a written agreement states otherwise, invoices and checkout amounts are due immediately upon presentation or at the time of purchase. Monthly and other recurring services are billed in advance for the upcoming service period.

If payment is late, overdue, declined, or disputed without a valid basis under these Terms, we may pause or suspend work until the account is current. Suspension does not waive amounts already due. Outstanding balances remain payable for work performed and for periods already billed.

By providing a payment method and purchasing a subscription or recurring package, you authorize You Get A Lead and its payment processors (including Stripe or another payment processor) to charge that payment method for the initial amount and for recurring fees at the then-current rate until you cancel in accordance with these Terms or until the engagement ends. You agree to keep payment information accurate and up to date.

Failed payments

If a recurring payment fails, is declined, or cannot be processed, we may retry the payment method, suspend services, remove advertising campaigns from active management, pause SEO or Local SEO work, suspend website hosting or maintenance services where those services are part of your engagement, withhold deliverables, or terminate the engagement until payment is received in full. Failed-payment retries and related notices may be handled by us or by Stripe or another payment processor.

You are responsible for applicable taxes, if any, except for taxes based on our net income. Chargebacks, payment reversals, and unpaid balances may result in collection activity to the extent permitted by law.

8. Refund Policy

Because our services are customized professional digital services, fees are generally non-refundable once work has begun. Labor, expertise, research, planning, and implementation cannot be returned after they have been performed.

Without limiting the foregoing, the following are non-refundable once performed or commenced, to the extent permitted by applicable law:

• Onboarding and account setup;
• Strategy, consulting, and advisory sessions;
• Audits and assessments;
• SEO and Local SEO work;
• Google Ads and Meta Ads setup, management, and optimization work;
• Website design, development, and related technical work;
• Keyword research, competitor analysis, and planning;
• Technical implementation and configuration;
• Reporting and analytics setup; and
• Any other labor or deliverables already provided under your scope.

Monthly subscription fees already paid for a billing period that has started are generally non-refundable. Cancellation stops future billing according to Section 9; it does not create a right to a prorated refund for the current period unless we agree otherwise in writing or applicable law requires otherwise.

If we determine, in our reasonable discretion, that we failed to deliver a material portion of the purchased scope due to our own error (and not due to client delay, lack of access, third-party platform issues, or factors outside our control), we may offer a reasonable remedy such as re-performance of the affected work or a partial credit. Nothing in this section is intended to waive rights that cannot be waived under applicable consumer protection or other laws.

For additional detail, please also review our Refund Policy. If that policy and these Terms conflict on a refund issue, these Terms control unless a signed custom agreement states otherwise.

9. Subscription Cancellation

You may cancel recurring services by providing written notice to us using the contact information in Section 30 (or through another cancellation method we expressly authorize in writing). Cancellation becomes effective at the end of the then-current paid billing period unless we confirm an earlier effective date in writing.

Cancellation stops future recurring billing for periods after the effective cancellation date. Cancellation does not entitle you to a refund of:

• Fees for completed work;
• Fees for the current billing period already charged; or
• Fees for work already performed, commenced, or delivered before the effective cancellation date.

We may cancel or decline to renew services with written notice if you breach these Terms, fail to pay, abuse our staff or systems, or if continuing the engagement is no longer commercially reasonable. Amounts owed through the effective cancellation date remain due.

10. Client Responsibilities

Successful delivery of digital marketing services depends on timely cooperation. You agree to provide, as reasonably requested:

• Accurate business, contact, and billing information;
• Website, CMS, and hosting access;
• Google account, Google Ads, Google Business Profile, Analytics, Search Console, and related access;
• Meta Business Manager, ad account, and related access where Meta services are included;
• DNS, domain registrar, and email platform access when needed for implementation;
• Brand assets, content, product or service details, and approvals;
• Timely communication, feedback, and decision-making; and
• Compliance with applicable laws, advertising rules, and platform policies for your industry and offers.

Delays caused by missing access, incomplete information, late approvals, or slow responses may extend timelines and may affect performance. We are not responsible for delays or reduced results caused by your failure to meet these responsibilities.

If you delay the project for more than thirty (30) consecutive days—including by failing to provide required access, content, approvals, or responses after reasonable requests—we may close or archive the project. Resuming work after such a delay may require a new kickoff, revised timeline, and additional fees, which we will confirm before restarting.

You represent that you own or have rights to the materials, offers, and claims you ask us to publish or promote, and that your business activities are lawful in the jurisdictions where you operate.

11. Client-Owned Accounts and Assets

Advertising accounts, Google Business Profiles, domains, hosting accounts, social media pages, Business Manager assets, analytics properties, and similar client-owned platform accounts and assets remain your property unless expressly agreed otherwise in a signed writing.

Where we create, configure, or manage such accounts on your behalf, we do so as a service provider. Unless a written agreement states otherwise, those accounts and assets are intended to be owned and controlled by you, and we will reasonably cooperate with transferring administrative access to you upon request after all related invoices are paid in full, subject to platform rules and technical limitations.

You are responsible for maintaining your own backups of critical account credentials and for updating access when staff or vendors change. We are not responsible for loss of access caused by your password changes, internal staff changes, or platform enforcement actions against your accounts.

12. Communication

We may communicate with you by email, client portal, Slack, Google Meet, Zoom, WhatsApp, SMS, phone, or other channels you use with us. You agree that these communications—and related records such as messages, call summaries, meeting notes, and shared files—may be retained and used as evidence of project instructions, approvals, feedback, scope discussions, and service delivery.

Please keep your contact information current. Notices we send to the email address associated with your account or purchase are deemed received when sent, unless we receive a clear bounce notification and have an alternate contact on file.

13. Deliverables

Project deliverables may include website files, graphics, written content, SEO recommendations or implementations within scope, reports, creative assets, configuration work, and other materials described in your agreement.

Subject to Section 14, final client-facing deliverables created specifically for you under a paid engagement become your property only after all invoices relating to that work are paid in full. Until full payment, we reserve all rights in unpaid deliverables and may withhold final files, transfers, or publication access as permitted by law.

If an engagement ends before completion, you are entitled only to deliverables that (a) were completed and (b) have been paid for in full, unless we agree otherwise in writing.

14. Intellectual Property

You Get A Lead retains all right, title, and interest in and to our internal systems, software, templates, frameworks, workflows, automations, checklists, methodologies, processes, know-how, tools, and pre-existing materials, whether used alone or adapted for your project, unless we expressly transfer ownership of a specific item in a signed writing.

You retain ownership of your pre-existing trademarks, brand assets, proprietary content, and data that you provide to us. You grant us a non-exclusive license to use those materials as needed to perform the services.

We may reference your business name and publicly available results in anonymized or high-level form for internal training or portfolio purposes only with your prior written consent, except that we may identify you as a client in general terms unless you instruct us otherwise in writing.

15. AI-Assisted Tools

We may use artificial intelligence (AI) assisted tools and software—including drafting, research, coding, analysis, and productivity tools—to improve efficiency in delivering the services. Use of AI-assisted tools does not reduce our responsibility for performing the purchased scope in a professional manner.

Final client-facing deliverables remain subject to human review before delivery or publication, except where you expressly approve automated or system-generated outputs as part of the engagement. You remain responsible for reviewing deliverables under Section 16 and for the accuracy of factual, legal, medical, financial, or regulated claims about your business.

16. Client Approval

You should review deliverables promptly after we submit them for review. Unless a different review period is stated in your proposal or agreement, you have seven (7) calendar days from delivery (including delivery by email, portal upload, shared link, or staging URL) to provide written objections describing any material nonconformity with the agreed scope.

If you do not provide written objections within that review period, the deliverable is deemed accepted. Acceptance also occurs when you provide written approval, request publication or launch, or begin using the deliverable in a production environment.

Reasonable revision rounds included in your package or proposal will be honored. Requests outside the agreed scope may require additional fees and a change order.

17. Chargebacks and Payment Disputes

We take payment disputes seriously and prefer to resolve concerns directly and in good faith. Before initiating a chargeback, payment dispute, or similar reversal with your card issuer or payment provider, you agree to contact You Get A Lead using the information in Section 30 and to allow us at least ten (10) business days to investigate and attempt a reasonable resolution.

You acknowledge that:

• You actively agree to these Terms before paying;
• Your purchase confirmation may constitute an electronic signature under Section 2;
• Services are customized professional services that begin after payment;
• Digital services and professional labor cannot be returned like unused physical merchandise after work has been performed;
• Dissatisfaction with marketing results, rankings, leads, revenue, or ROAS alone does not mean services were not delivered; and
• Delivery is measured against the purchased scope of professional services, not against guaranteed business outcomes.

Filing a chargeback after services have been substantially delivered, after work has commenced following payment, or after you have received onboarding, strategy, implementation, reporting, or other scoped work—without first contacting us as required above—may constitute a breach of this agreement. We reserve the right to submit evidence to Stripe or another payment processor, card networks, and issuing banks demonstrating agreement, payment authorization, service commencement, communications, deliverables, and related records.

Nothing in this section limits rights that cannot be limited under applicable law, and nothing here is intended as a threat or penalty beyond enforcement of contractual and legal remedies reasonably available to us.

18. Evidence of Service Delivery

To operate the business, improve service quality, and respond to payment or scope disputes, we may create and maintain records related to your engagement, including:

• Emails and other written communications;
• Meeting notes and call summaries;
• Reports, dashboards, and performance summaries;
• Activity logs and work trackers;
• Client portal history and uploaded files;
• Project plans, checklists, and internal project records;
• Timestamps associated with deliveries, communications, and checkout;
• Payment, invoice, and subscription records;
• Account access and configuration activity where applicable;
• IP address information associated with checkout or account activity;
• Browser information and device information associated with checkout or account activity; and
• Consent logs and electronic acceptance records.

You agree that these records may be used to demonstrate the existence of the agreement, authorization of payment, time of checkout, commencement of work, communications, approvals, and delivery of services in connection with chargebacks, bank disputes, collections, audits, or legal proceedings, subject to our Privacy Policy and applicable law.

19. Confidentiality

Each party agrees to maintain the confidentiality of non-public business information disclosed by the other party during the engagement, including pricing not already public, access credentials, unpublished strategies, customer lists, and other proprietary information reasonably marked or understood to be confidential.

Confidential information does not include information that is or becomes publicly available through no fault of the receiving party, was already known without confidentiality obligation, is independently developed, or is required to be disclosed by law, regulation, legal process, or a payment-network or processor dispute process (including disclosures reasonably necessary to respond to chargebacks through Stripe or another payment processor).

Each party will use reasonable care to protect the other party’s confidential information and will use it only as needed to perform under these Terms or as otherwise permitted by law. Obligations under this section survive termination of the engagement for three (3) years, except that trade secrets remain protected for so long as they qualify as trade secrets under applicable law.

20. Emergency Suspension

We may suspend services immediately, in whole or in part, if we reasonably believe that continuing work would violate applicable law, platform policies, expose us or you to fraud or chargeback abuse, create material security risks, involve prohibited or deceptive advertising claims, or otherwise create an unacceptable legal or safety risk.

Where practicable, we will notify you of the suspension and the reason. Suspension under this section does not require a refund for work already performed and does not waive amounts already due. We will discuss reasonable next steps, which may include revising creative, pausing campaigns, or ending the engagement.

21. Limitation of Liability

To the maximum extent permitted by applicable law, You Get A Lead and its owners, officers, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, business opportunity, or anticipated savings, whether based in contract, tort (including negligence), strict liability, or otherwise, even if advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to these Terms or the services will not exceed the total fees you actually paid to us for the services giving rise to the claim during the three (3) months immediately preceding the event giving rise to the liability.

Some jurisdictions do not allow certain limitations. In those jurisdictions, our liability is limited to the fullest extent permitted by law. These limitations allocate risk between the parties and are a fundamental part of the basis of the bargain.

22. Indemnification

You agree to indemnify, defend, and hold harmless You Get A Lead and its owners, officers, employees, contractors, and agents from and against reasonable claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your business offers, products, services, advertising claims, or content; (b) your breach of these Terms; (c) your violation of law or third-party rights; or (d) materials or instructions you provide to us.

We agree to indemnify, defend, and hold you harmless from and against reasonable third-party claims that our pre-existing proprietary materials, as delivered by us and used by you within the licensed scope, infringe a U.S. intellectual property right, except to the extent the claim arises from your modifications, combinations, instructions, or content. Our obligations under this paragraph are subject to the liability limits in Section 21 unless prohibited by law.

The indemnified party must provide prompt notice of a claim, reasonable cooperation, and allow the indemnifying party to control the defense, provided that no settlement imposing obligations on the indemnified party (other than payment of money fully covered by the indemnifying party) may be made without the indemnified party’s prior written consent, not to be unreasonably withheld.

23. Third-Party Services

Our services often rely on third-party platforms and providers, including but not limited to Google, Meta, Stripe or another payment processor, hosting companies, domain registrars, CRM systems, email tools, analytics platforms, scheduling tools, and AI or software tools. Those providers are independent of You Get A Lead.

We are not responsible for third-party outages, downtime, bugs, policy changes, account suspensions, ad disapprovals, ranking algorithm changes, data loss on third-party systems, fee changes, or enforcement actions by those providers. Your use of third-party services is also subject to their terms and policies. Platform advertising spend is typically paid by you to the platform (or passed through as agreed) and is separate from our service fees unless expressly included.

24. Force Majeure

Neither party will be liable for delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic or public health emergency, strikes, shortages of transportation, facilities, fuel, energy, labor, or materials, or failures of public utilities or internet or communications infrastructure. The affected party will use reasonable efforts to mitigate the impact and resume performance. Payment obligations for services already performed are not excused by force majeure.

25. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect information. By accepting these Terms, you also acknowledge the Privacy Policy. If you provide personal information about your customers or end users for us to process in providing services, you represent that you have the necessary rights and notices to do so.

26. Dispute Resolution; Governing Law and Venue

Before either party files litigation arising out of or relating to these Terms or the services, the parties agree to first attempt to resolve the dispute through good-faith negotiations. Either party may begin that process by written notice describing the issue. The parties will then attempt to resolve the matter within fifteen (15) business days (or a longer period they agree to in writing).

If negotiation does not resolve the dispute, either party may proceed to litigation as permitted below, except that nothing in this section prevents either party from seeking temporary injunctive or other emergency relief where reasonably necessary to protect rights or prevent irreparable harm, or from responding to chargebacks or payment disputes through Stripe or another payment processor, card networks, or issuing banks.

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles that would require application of another jurisdiction’s laws.

Subject to any mandatory law that requires otherwise, the parties agree that exclusive venue for disputes arising out of or relating to these Terms or the services will lie in the state or federal courts located in or serving Sheridan County, Wyoming, and each party consents to personal jurisdiction there.

27. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed. The remaining provisions will continue in full force and effect.

28. Entire Agreement

These Terms, together with any applicable proposal, invoice, order form, package description, Privacy Policy, Refund Policy, and signed custom agreement, constitute the entire agreement between you and You Get A Lead regarding the subject matter and supersede prior or contemporaneous understandings on that subject, whether written or oral. No waiver is effective unless in writing and signed by the waiving party. Failure to enforce a provision is not a waiver of future enforcement.

29. Changes to Terms

We may update these Terms from time to time. When we do, we will revise the “Last Updated” date above and post the updated Terms on this page. For material changes affecting active paid engagements, we will provide reasonable notice by email or through your client communication channel when practicable.

Continued use of the services after the effective date of updated Terms constitutes acceptance of the revised Terms, except where applicable law requires a different method of consent. If you do not agree to revised Terms, you must stop using the services and cancel any recurring subscription in accordance with Section 9.

30. Personnel and Service Delivery

You acknowledge that You Get A Lead LLC is a United States company that may perform services through employees, contractors, consultants, or affiliated personnel located in the United States or other countries. Project management, customer support, technical implementation, design, development, SEO, advertising management, and related services may be performed from different geographic locations. All such personnel act on behalf of You Get A Lead LLC and are subject to our internal confidentiality, security, and quality standards.

31. Contact

If you have questions about these Terms, need to provide cancellation notice, or wish to raise a billing or service concern before considering a payment dispute, please contact us:

You Get A Lead LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: info@yougetalead.com
Phone: +1 (469) 589-3786

Thank you for trusting You Get A Lead. We are committed to clear communication, professional delivery, and resolving concerns in good faith.