This Client Service Agreement (“Agreement”) is a legally binding contract between You Get A Lead LLC (“Company,” “we,” “us,” or “our”) and the client (“Client,” “you,” or “your”) accepting this Agreement through any authorized method. This Agreement governs all digital marketing, SEO, advertising, development, and consulting services provided by the Company.

By accepting this Agreement through electronic signature, checkbox, online acceptance, proposal approval, invoice payment, or any other authorized method, the Client expressly agrees to be bound by all terms and conditions set forth herein. This Agreement applies to all services including Local SEO, SEO, Google Ads, Meta Ads, Website Development, Lead Generation, and Marketing Consulting.

Services may include but are not limited to:

• Search Engine Optimization (SEO)
• Local Search Engine Optimization (Local SEO)
• Google Ads Management (PPC)
• Meta Ads Management (Facebook & Instagram)
• Website Development & Design
• Lead Generation Campaigns
• Marketing Consulting & Strategy

The specific scope, deliverables, pricing, and timeline for services will be defined in a separate Proposal, Statement of Work (SOW), Order Form, or Service Package description (collectively “Service Order”). Each Service Order is incorporated into this Agreement by reference. In the event of a conflict between a signed Service Order and this Agreement, the signed Service Order shall control.

• No rankings are guaranteed — search engine positions may fluctuate or decline.
• No lead volume is guaranteed — results depend on market, competition, and consumer behavior.
• No traffic volume is guaranteed — organic and paid traffic varies.
• No revenue or profit is guaranteed — the Company does not guarantee any specific financial return.
• No conversion rate is guaranteed — website conversion depends on numerous factors outside the Company’s control.
• No business growth is guaranteed — marketing efforts are one component of overall business success.

All examples, forecasts, or case studies shared by the Company are illustrative only and do not constitute a promise or guarantee of future performance. Client acknowledges that digital marketing inherently involves uncertainty and uncontrollable variables.

Client agrees to provide timely cooperation, information, and access necessary for the Company to perform services:

• Accurate, complete information about Client’s business, products, services, and target audience.
• Timely approvals on deliverables, content, ads, and strategies.
• Required account access (website CMS, hosting, analytics, Google Search Console, Google Ads, Meta Business Manager, etc.).
• Website or server access when technical changes are needed.
• Advertising platform access and administrative rights.
• Response to Company requests within three (3) business days unless otherwise agreed.

Client delays may impact project timelines, campaign performance, and results. The Company is not liable for reduced performance or missed opportunities caused by Client delay or failure to provide requested access or approvals.

All fees are defined in the applicable Service Order. Unless otherwise stated:

• Invoices are due immediately upon receipt or as stated on the invoice.
• Recurring services (monthly SEO, ads management, etc.) are billed in advance of each service period.
• One-time services (website development, consulting) are due according to the Service Order milestone schedule.
• Late payments may result in suspension or termination of services with no refund for unused prepaid amounts.
• All fees for work already performed, including setup fees, are non-refundable and remain due even if Client cancels future services.
• Client is responsible for all collection costs, attorney fees, and interest on overdue balances at 1.5% per month or the maximum lawful rate.

By accepting this Agreement and providing a payment method, Client expressly authorizes You Get A Lead LLC to automatically charge the agreed-upon recurring fees to Client’s credit card, debit card, or bank account on file. This authorization shall remain in full force and effect until Client cancels in accordance with Section 7 (Cancellation). Client agrees to maintain valid payment information and notify the Company of any changes. If a recurring charge is declined, the Company may attempt to bill again or suspend services immediately.

Client may cancel recurring services by providing written notice to the Company at least thirty (30) days prior to the next billing date, or as otherwise specified in the Service Order. Cancellation is effective only after the required notice period.

• Cancellation stops future work but does not entitle Client to refunds for any amounts already paid.
• Cancellation does not eliminate amounts already earned, billed, or accrued prior to the effective cancellation date.
• Setup fees, onboarding fees, or minimum service term fees remain fully due regardless of cancellation timing.
• The Company may terminate this Agreement for any material breach by Client, including non-payment, with immediate effect.

Client acknowledges and agrees to the Company’s Refund Policy, which is incorporated into this Agreement by reference. The Refund Policy is available on the Company’s website. To the extent any refund terms conflict with this Agreement, this Agreement’s “No Guarantee of Results” and “Payment Terms” sections shall prevail. Client confirms they have reviewed the Refund Policy before accepting this Agreement.

Client agrees to contact You Get A Lead LLC directly before filing any chargeback or payment dispute. Most issues can be resolved without dispute process.

The Company maintains extensive records including but not limited to: reports, deliverables, emails, work logs, project records, meeting notes, platform activity logs, ad account histories, and campaign records. All such materials may be presented as evidence that services were performed in good faith and in accordance with the applicable Service Order.

Chargebacks filed after services have been performed will be vigorously contested using all available project documentation and service records. Client agrees to pay all costs, fees, and expenses (including legal fees) incurred by the Company in successfully disputing an improper chargeback. The prevailing party in any dispute shall be entitled to recover reasonable attorney fees.

SEO services are subject to unique uncontrollable factors. Client agrees and understands that:

• Google (and other search engines) control ranking algorithms and may change them at any time without notice.
• Competitor actions (including aggressive SEO, advertising, or business changes) directly affect rankings and visibility.
• Search engine results pages (SERPs) fluctuate daily; no permanent ranking position can be assured.
• Manual actions, penalties, or indexing issues may arise from past SEO performed by other vendors or Client’s own actions.
• Recovery from penalties takes time and is never guaranteed.

The Company will follow industry best practices, but no specific ranking, position, or traffic level is promised or guaranteed.

Paid advertising platforms (Google Ads, Meta Ads, etc.) retain full control over ad delivery, approval, and pricing. Client acknowledges that:

• Ad costs (CPC, CPM) fluctuate due to auction dynamics and cannot be fixed.
• Platform policy changes may restrict or disable ads without warning.
• Account suspensions or ad disapprovals may occur based on platform discretion.
• Performance metrics (CTR, conversion rate, ROAS) vary and cannot be guaranteed.

The Company will actively manage campaigns but does not guarantee any specific ad position, impression volume, click-through rate, conversion volume, or return on ad spend (ROAS).

Client Ownership: Upon full payment of all amounts due, Client owns the final deliverables specifically created for Client under a Service Order (e.g., website files, custom graphics, final copy).

Company Ownership: The Company retains all rights, title, and interest in its pre-existing and newly developed intellectual property including but not limited to: proprietary processes, SEO methodologies, templates, frameworks, internal systems, operating procedures, software tools, keyword research databases, reporting dashboards, and advertising strategies. Any license granted to Client for Company IP is non-exclusive, non-transferable, and limited to internal business use.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THIS AGREEMENT OR THE SERVICES; (B) THE COMPANY’S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT TO THE COMPANY IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM; (C) THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE).

The Company shall not be liable for delays or failures in performance resulting from causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, pandemics, government actions, internet outages, search engine algorithm updates, advertising platform outages, cybersecurity attacks, or supplier failures.

Before initiating any arbitration or legal proceeding, the parties agree to first attempt to resolve any dispute through good-faith negotiations. The complaining party shall send a written notice describing the issue and proposed resolution. The parties shall have thirty (30) days from receipt of such notice to resolve the dispute informally. This mandatory negotiation period is a condition precedent to any arbitration filing.

Any dispute arising out of or relating to this Agreement shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be held in Cheyenne, Wyoming, or virtually by mutual agreement. Judgment on the arbitration award may be entered in any court having jurisdiction. The parties waive any right to a jury trial or to participate in a class action. The arbitrator may award any relief that would be available in court, subject to the limitations in this Agreement.

This Agreement and all related matters shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to conflict of laws principles. The parties acknowledge that the Company’s principal place of business and services are performed in Wyoming for purposes of jurisdictional analysis.

This Client Service Agreement, together with the Company’s Terms of Service, Refund Policy, and any signed Proposal, Statement of Work, or Order Form, constitutes the entire agreement between the parties and supersedes all prior or contemporaneous understandings. If a signed Service Order (Proposal, SOW, Order Form) conflicts with this Agreement, the signed document shall control solely with respect to the specific conflicting term. All terms of this Agreement remain in full force and effect unless explicitly amended in writing by both parties.

Client agrees that electronic signatures, digital acceptances, checkbox confirmations, online acceptance links, and payment of an invoice are legally binding and enforceable under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the Uniform Electronic Transactions Act (UETA). Client waives any defense that an electronic acceptance is not sufficient to form a binding contract.

The following actions constitute legal acceptance of this Agreement and bind the Client to all terms and conditions:

• Electronic signature (including typed name, drawn signature, or click-to-sign)
• Checkbox acceptance (e.g., “I agree to the Client Service Agreement”)
• Online acceptance via website checkout, client portal, or proposal platform
• Approval of a Proposal or Statement of Work (whether digital or written)
• Payment of any invoice issued by the Company
• Payment through the Company’s website or payment portal
• Payment of a recurring subscription for ongoing services

Such acceptance is legally binding under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the Uniform Electronic Transactions Act (UETA). No physical or “wet” signature is required for this Agreement to be fully enforceable.

The following documents are incorporated into and form an integral part of this Agreement:

• Terms of Service — governing general website use and service terms
• Refund Policy — governing refund eligibility and procedures
• Privacy Policy — governing collection and use of Client information
• Service Proposal — defining specific services, fees, and scope
• Statement of Work (SOW) — if applicable, defining project-specific deliverables

By accepting this Agreement, Client acknowledges that they have reviewed and agree to all incorporated policies. To the extent any conflict exists between this Client Service Agreement and an incorporated policy, this Client Service Agreement shall control with respect to client services and payment matters, unless the incorporated policy expressly states otherwise.

By accepting this Agreement, Client acknowledges and agrees that:

• Client has reviewed or had the opportunity to review the Terms of Service.
• Client has reviewed or had the opportunity to review the Refund Policy.
• Client understands that SEO rankings, traffic, leads, revenue, ROAS, conversion rates, and business outcomes cannot be guaranteed.
• Client understands that digital marketing performance depends on numerous external factors outside the Company’s control.
• Client understands that recurring billing may apply according to the applicable Service Order.
• Client understands that services become non-refundable once work begins, as described in the Refund Policy.
• Client understands that cancellation of services does not eliminate fees already earned, accrued, invoiced, or paid.
• Client understands that dissatisfaction with results does not constitute evidence that services were not delivered.
• Client has had the opportunity to ask questions regarding the services and this Agreement before acceptance.

Client confirms that acceptance of this Agreement is voluntary and informed and that Client understands the rights and obligations created by this Agreement.